In the Loxone app, under the Burglar Alarm, click message history to see the cause of the alarm
A real trigger would see different trigger times at each sensor. For example, one would expect to see to see a motion sensor (PIR) or door contact (DC) trigger at an entrance, then followed by another internal sensor i.e. the landing if someone went upstairs after coming through the front door. This is the quickest way to tell if someone is in the building.
There can be a number of reasons for the false alarm trigger
Please send all emails direct tosupport@jsjelec.com as this will enable us to log any future queries in the same place and see if there are any trends so we can do further investigation where necessary.
Video Guides for Your Smart Home To help you get started with your smart home system, we've created video guides tailored to your apartment type. These videos will walk you through using the app and making the most of your smart home features: All ...
Check your broadband connection and router settings Restart the router if necessary by simply switching the power off for 30 seconds. Any changes to security/port forwarding settings can affect external access.
In a recent update in Sonos, the Sonos API only works with custom room names and not the Sonos default names. As such, if your voice notifications/doorbels have suddenly stoppped working. Please follow the steps below and create a custome room name. ...