General
Sugar Quay Loxone Issues
Recommended Contact for System Design Queries and Maintenance Requests For optimal support in checking, maintaining, or updating a Loxone system at Sugar Quay, we advise reaching out to the original system designer. They possess the in-depth ...
Clapham Quarter - Smart Home Support
Video Guides for Your Smart Home To help you get started with your smart home system, we've created video guides tailored to your apartment type. These videos will walk you through using the app and making the most of your smart home features: All ...
Issues with signing in to the Loxone app
Make sure correct credentials (username and password) are being used. Please note this is case sensitive.
False Alarm Trigger
In the Loxone app, under the Burglar Alarm, click message history to see the cause of the alarm A real trigger would see different trigger times at each sensor. For example, one would expect to see to see a motion sensor (PIR) or door contact (DC) ...
Tried all Troubleshooting, need to speak to someone
If any of the above has been addressed and still no resolution, please get in touch with JSJ Smart Homes Ltd immediately at support@jsjelec.com