FAQs
HomeKit Integration in a Multi-Dwelling Unit (MDU) Setup
Some residents have asked about the possibility of integrating Apple HomeKit with their smart home system. While this is a great question, it does present challenges due to the nature of the Multiple Dwelling Unit (MDU) setup. Here’s a detailed ...
Changing my router
Please notify support@jsjelec.com if you wish to change your Internet Service Provider or router, failure to do so may prohibit or limit access to your smart system.
What is a Miniserver?
A Miniserver is the brain of your smart home and hosts your app. It plugs directly into your router and communicates with all of your devices over your local WIFI network.
Will there need to be any damage to my property?
For a wireless/retrofit project, little to no damage would be required! We use a combination of your existing electrical infrastructure and battery powered devices to control your home. No need to worry about having to redecorate after installation. ...
Can I cover my entire building project with a wireless system for automation?
That depends on the technology. Since Loxone uses mesh technology, this means that every wireless device can receive and send data and works as a receiver and repeater at the same time. Data and commands are forwarded until they reach the respective ...
How reliable is a wireless automation system?
When it comes to reliability, it is important to ensure that data is sent between sender and receiver. For example, if a room is too cold, the central control system sends the command “heating valve open“. The actuator sends a confirmation to the ...
Can I still get full functionality from a wireless solution?
Yes, the range of available solutions is getting increasingly wider both inside & outside of Loxone. We also use a Hybrid approach to use the best of everything with low cost robustness as our main priority. However, it is important to pay attention ...
How secure is wireless building automation?
As some wireless systems’ communication takes place over the air, often unencrypted, this bears the risk that unauthorized persons may “overhear” the communication and, in the worst case, repeat commands. As a non-network-based solution, Loxone ...
What functions can I implement with wireless technology?
Every function that is possible within a wired, or Loxone Tree installation is also possible in a hybrid/wireless Loxone Air installation. Loxone offers solutions for retrofitting lighting, heating & cooling, security, access control and much more. ...
What if there is a power cut?
In the event of a power cut, you wouldn't be able to turn your lights or heating on or off anyway so there's no change there. We do however offer services for uninterruptible power supplies (UPS), although this is typically needed in special ...
How long does it take to install?
This depends entirely of the size of your setup but in our experience its normally within a week. The average 2 bedroom flat set up can be installed in a day for a wireless system. For a wired system the longest part is the first fix which is ...
What if something stops working?
Nothing is perfect and stuff can go wrong on occasion. A year of aftercare is included in your price and you have a year warranty on any piece of equipment in your set up, 2 years for your Loxone kit. We'll be right there to help you so you're never ...
When shall I get in touch?
In short, anytime. We are ready to move whenever you are. For us to provide you with a final price we would need some kind of electrical plan to work towards. That could be from your electrician, scribbled on the back of a napkin or even as simple as ...
Temporary Internet with Draytek
A list of compatible dongles for the Draytek router we have is here Once the right dongle model is attached, you can pick an APN like Three, EE or Vodaphone here. Each APN may offer a monthly or pay as you open tariff. Althought montly is more widely ...
Switches for Home Automation (Retractive)
For a Home Automation system, in principle, any switch or of any style can be used.They need to be RETRACTIVE. That’s the keyword here. Here is some more info on what a retractive switch is: https://www.elesi.com/blog/what-are-retractive-switches/ We ...
Locker Management System with Electric Locks
Brief: I need a solution to manage lockers with electric locks. Electronic lockers are often expensive and complicated to manage. The solutions offered are mostly isolated solutions. This means that a locker can only be opened with its respective key ...
Standard Gurantee for Loxone Projects
Guarantee for all our works is standard 1 year from reasonable completion which is defined as the date the Customer moves into the property. There is a 2 year gurantee however on all Loxone equipment direct with the Manufacturer. Programming ...