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Sending a Network Report via Fing
If you are having issues with you network and we cannot access/see what we need remotely. Sharing a network file of current device connected can be shared with us. In this case please following this process here. Please follow our process shown here. ...
Miniserver not accessible locally
Check connection to your WiFi. Make sure WiFi settings of your phone/tablet/pc are correct. Check Loxone Panel’s power supply – make sure that all relevant circuit brakers/RCD’s are in the ON position. Please refer to the board schedule for more ...
Miniserver not accessible remotely
Check your broadband connection and router settings Restart the router if necessary by simply switching the power off for 30 seconds. Any changes to security/port forwarding settings can affect external access.
Seeing another (Demo) Miniserver, not your own
Go to the home page, click on the top left hand corner and click the raindrop symbol. Look for your Miniserver name, if you don’t see it then click add new mini server then click search. When you see it click and then sign in. Be sure to do this ...
Clapham Quarter - Smart Home Support
Video Guides for Your Smart Home To help you get started with your smart home system, we've created video guides tailored to your apartment type. These videos will walk you through using the app and making the most of your smart home features: All ...