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Support related articles to aid self resolutionFAQs
General questions for new or exsiting clients.Using The Loxone App
various articles and best practices on using the Loxone App
Recent Articles
Smart Home Consultation — Core FAQs (Generic)
1) What’s the difference between a relay and an actuator? A relay is an electronic on/off switch. The system uses relays to switch lighting, heating zones, blinds, etc. An actuator is the device on a manifold/radiator valve that opens/closes water ...HomeKit Integration in a Multi-Dwelling Unit (MDU) Setup
Some residents have asked about the possibility of integrating Apple HomeKit with their smart home system. While this is a great question, it does present challenges due to the nature of the Multiple Dwelling Unit (MDU) setup. Here’s a detailed ...Sugar Quay Loxone Issues
Recommended Contact for System Design Queries and Maintenance Requests For optimal support in checking, maintaining, or updating a Loxone system at Sugar Quay, we advise reaching out to the original system designer. They possess the in-depth ...Clapham Quarter - Smart Home Support
Video Guides for Your Smart Home To help you get started with your smart home system, we've created video guides tailored to your apartment type. These videos will walk you through using the app and making the most of your smart home features: All ...How Loxone Optimizes Your Home's Temperature Control (Climate Control Explained)
When you first start using the Loxone system in your home, it begins by learning how long it takes to heat or cool each room to your desired temperature. This learning process typically takes about two weeks. During this time, you might notice a ...
Popular Articles
Automatic designer - the power to automate your house in the palm of your hand
Create automatic rules simply via the Loxone App to control all aspects of your home in great detail. Automatic Designer gives you, the customer, the ability to easily create powerful automatic rules without Loxone Config or programming knowledge. ...Sending a Network Report via Fing
If you are having issues with you network and we cannot access/see what we need remotely. Sharing a network file of current device connected can be shared with us. In this case please following this process here. Please follow our process shown here. ...Clapham Quarter - Smart Home Support
Video Guides for Your Smart Home To help you get started with your smart home system, we've created video guides tailored to your apartment type. These videos will walk you through using the app and making the most of your smart home features: All ...Boiler has stopped working during a really cold season
If your boiler has stopped working during a cold snap, it's worth checking your condensate pipe to see if it’s frozen before you call out a heating engineer. Your boiler's condensate pipe will run directly into a drain, in most cases externally to ...Not getting enough heat (conventional boiler system)
If your heating is not working as well as it should be. First check your boiler's pressure. Low boiler pressure can happen typically once or so per year and if it happens more than this it could indicate a leak in your system and you should call a ...